Reference

Privacy Policy How We Handle Your Information

We collect account details, payment data and device information when you use 33db. This policy explains what we gather, why we need it, how long we keep it, and the controls you have over your own data.

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What This Policy Covers

33db Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to all visitors and account holders who access 33db from regions where the service is available under local law. We process personal data to operate your account, verify deposits and withdrawals via bKash, Nagad and Rocket, and to meet legal obligations in

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jurisdictions where we are permitted to offer these services. The platform collects your email, phone number, payment wallet details and transaction history when you fund your account or request a payout. We also log device type, IP address, browser agent and session timestamps to secure your
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account and prevent unauthorised access. Cookies track your language preference, login state and interface settings so you do not need to reconfigure each visit. We do not sell or rent your personal data to third parties. Information is shared only with payment processors, game providers and
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compliance partners who help us deliver the service. Data retention periods depend on regulatory requirements and account activity; inactive account records may be archived after a defined period, and you can request deletion by contacting support. This policy is governed by the laws of the jurisdiction
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in which we operate, and your use of the platform constitutes acceptance of these terms where permitted by local law. If you are located in a region where online gaming is restricted, you should not register or deposit. We update this policy from time to time;
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continued use after changes take effect means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA PRACTICES

How We Protect & Manage Your Information

Account security, data encryption, cookie management and retention schedules are all part of how we handle the information you provide. Below are the key areas we focus on to keep your data secure and give you control over what we collect.

Account Security

Every login is protected by OTP sent to your registered phone. Session tokens expire after inactivity, and you can force-logout all devices from the security panel. We hash passwords and encrypt sensitive fields in our database.

Payment Data

When you deposit via bKash, Nagad or Rocket, we store the transaction reference, amount, timestamp and wallet identifier. Full wallet credentials never reach our server; the payment gateway handles sensitive details and passes us only a confirmation token.

Cookie Policy

We use session cookies to keep you logged in, preference cookies to remember your language and interface choices, and analytics cookies to understand how visitors navigate the site. You can disable non-essential cookies in your browser settings.

Data Retention

Active account records are kept for the lifetime of your account plus any period required by law. Inactive accounts may be archived after extended non-use, and you can request deletion by contacting support with proof of identity.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what data we hold, want to request a copy, ask for corrections, or submit a deletion request, use any of the channels below. We aim to respond within a reasonable timeframe and will verify your identity before processing data requests.

Common Questions About Data & Privacy

We collect your phone number, email address, date of birth and chosen password. When you deposit, we also log your bKash, Nagad or Rocket transaction reference and the amount sent to verify the payment.

Yes. Contact support via email or live chat, verify your identity with your registered phone number, and request a copy of your data. We will send a summary of account details, transaction history and device logs.

Email support with your registered phone number and request account closure. We will verify your identity, settle any pending balances, then delete or anonymise your record in line with legal retention requirements.

We share transaction data with bKash, Nagad and Rocket to process deposits and withdrawals, and with game providers to deliver live tables and slots. We do not sell your data to advertisers or data brokers.

We use session cookies for login state, preference cookies for language and layout, and analytics cookies to measure traffic. Essential cookies are required; you can block non-essential cookies in your browser settings without losing core functionality.

Transaction logs are retained for the period required by applicable law and internal compliance. After your account closes and the retention period ends, records are either deleted or anonymised so they cannot be linked back to you.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ App33db App

Privacy Policy How We Handle Your Information

How We Protect & Manage Your Information

Account Security

Payment Data

Cookie Policy

Data Retention

How to Reach Us About Your Data

Common Questions About Data & Privacy

01 What personal data does 33db collect when I register?

02 Can I see what information 33db holds about me?

03 How do I delete my account and remove my data?

04 Does 33db share my data with third parties?

05 What cookies does the site use and can I turn them off?

06 How long does 33db keep my transaction records?

Privacy Policy

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