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What You Need to Know Before Using 33db

Access to 33db and its services depends entirely on your local law and the region you are in. Read through the terms below so you understand the conditions that apply to your account, your payments via bKash, Nagad or Rocket, and your use of…

Eligibility by regionAccount conditionsPayment rulesApplicable jurisdictionPolicy contact
33db What You Need to Know Before Using 33db
DATA AND ACCOUNT SECURITY

How 33db Handles Your Account Data

We take the security of your account data seriously. Here is how we handle it — from what we collect to how long we keep it and how you can request changes.

Data We Hold

We hold the account details you provided at registration, your transaction history including bKash, Nagad and Rocket activity, and any verification documents you submitted during identity checks.

Cookies and Tracking

We use session cookies to keep your account active and analytics cookies to understand how the platform is used. You can adjust cookie preferences in your browser. Disabling all cookies may affect account login and wallet functions.

Retention Period

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. Verification documents are held only as long as needed for compliance purposes.

Requesting Changes

To update, correct or request deletion of your account data, contact support with your account reference. We will confirm what can be changed and what must be retained under applicable obligations before proceeding.

POLICY CONTACT PATHS

Contact Us About Legal Queries

If you have a question about the terms, your account eligibility, a flagged transaction, or how to request changes to your account data, reach our support team through the channels below. We handle policy-related queries separately from general account support to make sure the right team reviews your case.

Email Support Send your legal or compliance query to our support address. Include your account reference and a description of the issue so we can route it correctly and respond without delays.
Live Chat Open the chat window from your account dashboard during support hours. For policy questions, select the legal or account category so your message reaches the right team directly.
Account Dashboard Log in and go to the Help section of your account. From there you can raise a formal query, track its status, and receive updates without leaving the platform.

Legal Policy Questions Answered

Common questions about eligibility, account terms, data handling and how to get in touch about a legal matter.

Access depends on local law and your eligible region. We do not confirm legality in every jurisdiction. You are responsible for checking whether using this service is permitted where you are located.

You must meet the legal age of majority in your jurisdiction. We may request age verification at any time. Accounts that cannot confirm eligibility will be suspended pending a review.

Yes. Accounts found in breach of our terms — including eligibility conditions or payment policy — may be suspended immediately. We will contact you via your registered details to explain the reason and next steps.

Contact support with your account reference and a clear request for your data. We will confirm what information we hold and provide it in line with the applicable rules for your region.

Funds in your account wallet are held during suspension. Once the review is complete, eligible balances are returned to the source payment method — bKash, Nagad or Rocket — subject to verification.

Use the email support channel or open a chat from your account dashboard and select the legal category. Include your account reference so the right team can handle your query without delays.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.